Terms & Conditions

The sale of Products on the Site is subject to these Terms and Conditions of Sale (hereinafter “Terms of Sale”)

1.1. The Products displayed on the Site are offered for sale to individuals over the age of 18 (hereinafter “Consumer(s)” or “You”), acting for reasons not related to the commercial activity, craft, entrepreneurial or professional activities that they carry out. The purchase of the Products on the Site is permitted only to individuals who are 18 years of age or over, or those under 18 years old with the consent and supervision of a parent or guardian. Luxury Pets does not knowingly collect personal information on the Site from or about minors. The Products offered for sale on the Site can be purchased and shipped only to the countries indicated on the Site.

1.2. Before confirming and sending the purchase order, You must read these Terms of Sale carefully. They can also be viewed and downloaded from the Site and/or from the e-mail that Luxury Pets will send to the Consumer, pursuant to Article 3.6 below. These Terms of Sale, together with the Privacy Policy and the Terms of Use of the Site contain the rules governing the contract between You and Luxury Pets for the purchase of Products through the Site.

1.3. For each Product offered for sale on the Site, a picture of the Product concerned will be displayed on the Site, together with the unitary price, the colours and sizes available. The images are used only as an example of the Product; Luxury Pets cannot, therefore, be held responsible for any graphic misrepresentation of the Product on the Site.

1.4. To purchase a Product, You shall select the Product(s) of interest, colour and size. The Product(s) selected for purchase will be added to Your shopping cart. It will not be possible to save the shopping cart to proceed to the purchase on a later stage. If the purchase procedure is not completed, all items included in Your current shopping cart will be deleted and You will need to start a new purchase procedure. The sales procedure will be considered concluded only when You submit the purchase order to Luxury Pets by clicking the "Purchase" button at the end of the check-out page.

1.4. i.  Regarding those products for which personalization is possible, in order to proceed with the customization You have to submit an alphanumeric combination which will be applied by us to the selected product. By submitting such combination, you expressly guarantee us that:

It does not contain expressions that may be obscene, offensive, discriminatory or contrary to public order; and
It does not infringe any applicable law as well as any third party’s right or entitlement; you shall be solely and exclusively responsible and liable in this regard.
In our sole discretion, we reserve the right not to accept a proposed combination, e.g. if it may be offensive or contain third party’s trademarks or copyrights, although we have no obligation to check the submitted combination.
Please consider that right of withdrawal does not apply in case of customized products.

1.5. In order to complete the purchase of Products, You must fill in and send Luxury Pets the form with the order proposal in electronic format (hereinafter “Order Form”), following the instructions on the Site. To submit the order You will be required to provide Your personal data, including Your date of birth, the payment details and to accept these Terms of Sale by ticking the relevant check. Before submitting the order You are invited to carefully review the summary of the information on the essential characteristics of each Product You ordered, the details of the shipping costs applicable to Your order, the conditions to exercise Your right of withdrawal (the “Information on the Right of Withdrawal”) and the Privacy Policy.

1.6. By submitting a purchase order You hereby accept and undertake to observe, in the performance of the contract with Luxury Pets, these Terms of Sale. In order to submit the purchase Order Form for Products on the Site, You must accept these Terms of Sale.

1.7. It is possible to correct possible errors in the information entered during the purchase process until the submission of the order by following the specific Amendment Procedure indicated on the Site. By submitting the Order Form, You acknowledge that you have read all the information given to you during the purchase procedure and that you fully accept the General Terms and Conditions, as these will be binding once the purchase has been finalised.

1.8. At the end of the purchase procedure, Luxury Pets recommends that You print or save a copy of the Terms of Sale, together with a copy of the Privacy Policy and the Information on the Right of Withdrawal. You will receive an email at the address You entered on the Order Form, confirming that the order has been placed and that You accept the Privacy Policy, the Information on the Right of Withdrawal and the Terms of Sale, which You will receive as attachments to said email. The Order Form will be stored on Luxury Pets's database located in Hanover for at least the time necessary to process the orders and, in any case, within the time limits and pursuant to the conditions of the applicable laws. Consumers will be able to access their Order Forms at any time through the “My Account” section or by contacting Customer Service (hereinafter “Customer Service”).

1.9. Luxury Pets reserves the right to refuse orders made by Consumers if it considers, in its sole discretion, not having the requirements to place a purchase order or with whom a legal dispute regarding a previous order is on-going or for any other legitimate reason, without any need to provide the reasons for the same.Luxury Pets reserves the right to limit or not to execute orders which, at its sole discretion, appear carried out for commercial and/or professional purposes.

2.0. Luxury Pets does not guarantee the availability of the items offered on the Site, as they are subject to stock limits. Luxury Pets invites You to check the availability of items offered on the Site at the time of purchase.

2.1. In the event of temporary unavailability of the Products You ordered, Luxury Pets will inform You within 5 working days (and in any case, within the delivery time limit as specified below) by e-mail or phone call. If the Product/s is/are not available, no amount will be deducted from the payment method used during the purchase. If the purchase amount has already been charged, a refund will be issued within 30 days.

2.2. The order procedure is complete when the "purchase" option is available to select. Once the Order Form has been submitted, the order will be sent to Luxury Pets for processing and cannot be amended or cancelled.

2.3. The order confirmation shall be considered proof of Your acceptance of the provisions of these Terms of Sale, the Privacy Policy and the Information on the Right of Withdrawal. The data recorded by Luxury Pets on its server will be treated as proof that the transaction between You and Luxury Pets has been completed.

2.4. The amount that appears at the end of the purchase procedure, before the order is confirmed, also includes shipping costs.

2.5. The following payment methods are available: Credit card, PayPal. Luxury Pets accepts the following Credit Cards: MasterCard, Visa and American Express.

2.6. The purchased Products will only be sent after Your credit card details have been verified and only after having received the charging authorisation from Your bank. You will only be charged once the Products ordered have been delivered. Luxury Pets also reserves the right to check Your credit card and or PayPal account data after the purchase if any anomalies arise in relation to the transaction or there are grounds to suspect fraudulent and/or unauthorised use of said payment method.

2.7. The Products will be dispatched to the address Luxury Pets when the Order Form was completed. For security reasons, Luxury Pets will not ship any order to a P.O. Box or accept any order where it is impossible to identify the individual private recipient of the order, and its address.

2.8. Shipping costs shall be borne by You and will be itemized on the Order Form and related invoice.

2.9. All purchases will be delivered by a selected courier service (e.g. UPS Express) (hereinafter, “Courier”) between Monday and Friday, excluding Saturdays, Sundays and local or national holidays, from the day after the Order Confirmation is sent to You, and in any event within 10 (ten) working days of the Order Confirmation, on the basis of the indicated availability. In any case, Luxury Pets will not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.

3.0. In the event of problems or if You do not receive the Products within 10 (ten) working days of receipt of the Order Confirmation, please contact Luxury Pets using the email address indicated in the “Contact” section of the Site. Luxury Pets reserves the right not to respond to complaints sent after 30 (thirty) days from receipt by You of the Order Confirmation.

3.1. Luxury Pets reserves the rights to change or correct these Terms of Sales, the Privacy Policy and the Information on the Right of Withdrawal, as well as the Products offered for sale on the Site and their prices, at any time and without notice to You. Luxury Pets invites You to carefully check the Terms of Sale and the Privacy Policy every time You use the Site to make a purchase.

3.2. However, there may occasionally be typographical errors, incorrect statements or omissions (hereinafter “Errors”) regarding the description of the Product, the price, any promotions, offers and the availability of the Product concerned. Luxury Pets reserves the right, at any time and without notice to You, to correct such errors, to change or update information, to revoke offers containing such Errors and to cancel any order at any time prior to shipment, even after sending an order and even if the Order Form was confirmed and the amount charged to the payment method used during purchase. In such circumstances, the amount charged to the payment method used at the time of purchase will be refunded to You.

3.3. All changes and/or corrections mentioned above will apply only to purchase orders submitted subsequently to the date of the change or correction effected by Luxury Pets. In particular, You will be charged the amounts that appear on the Site at the time of Order Confirmation, Luxury Pets that the Products ordered are available at that time.

3.4. Luxury Pets will issue a refund for the price of the Product, Luxury Pets that it is returned unused, unwashed and in the same condition in which it was delivered, with all original labels attached and complete with all parts and accessories. In case the right of return is exercised for all the Products included in the same purchase order, all Products must be returned to us contemporaneously with the same shipment. The Products must be returned in their original state and packaging.

3.5. Luxury Pets will check that the returned Products are in their original state and packaging, as indicated in article 11.4. If all the aforementioned conditions are met, Luxury Pets will refund the full amount of the order as soon as possible and in any case within 30 days of receipt of the return form. The Consumer must sign the receipt for the collection of the Product from the Courier, and keep it safe. It is very important to keep the receipt to retain the right to request replacement. In this case all the shipping costs, including the costs for returning the Products to Luxury Pets will be borne by Luxury Pets.

3.6. It is not possible to request a replacement or refund through the Site for Luxury Pets products purchased at Luxury Pets stores or other sales outlets for products bearing the Luxury Pets brand and vice versa (that is, it is not possible to obtain refunds at Luxury Pets shops or boutiques for Products purchased on the Site).

3.7. Luxury Pets is liable for any faults with Luxury Pets brand Products offered on the Site, including the non-conformity of Products ordered with the provisions of Italian law and the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005 and subsequent modifications, in accordance with the corresponding EC Directives, particularly the principles and procedures included in European Directive 1999/44/EC).

3.8. The Product warranty Luxury Pets by Luxury Pets is valid Luxury Pets that both the following conditions are met:

i) The fault appears within twenty-four (24) months of the delivery date of the Products;

ii) The Consumer submits a formal claim relating to the faults within a maximum of two (2) months of the date on which the fault was detected.

In particular, in accordance with article 130 of the Consumer Code, in the event of non-conformity, the Consumer shall have the right to obtain, without charge, the repair or replacement of the non-compliant Product, or to obtain an appropriate price reduction, or the dissolution of the contract relating to the disputed Products.

3.9. Any claims must be made by email to the address indicated in the “Contact” section of the Site.

4.0. The costs for returning faulty Products shall be borne by Luxury Pets.

4.1. In no circumstances Luxury Pets will be liable for any damage of any kind, including by way of non-exhaustive example, direct, indirect, incidental or consequential damage, which may occur to Consumers and which derive directly or indirectly from the Consumers' use or impossibility to use the Site, from the Consumers having relied on the information contained on the Site or from errors, breaks in service, cancellations, degradation or corruption of files or e-mails, software errors, viruses or defects, delays in functioning or transmission, lack of communication, theft, the destruction of, or unauthorised access to, Luxury Pets’s data, programmes or services.

4.2. Luxury Pets will not be liable for any delay or failure to complete the order due to circumstances beyond its reasonable control.

Hand-made to Order

All our products are lovingly hand-made just for you by our local suppliers. 

Ethically Sourced

All our products are ethically sourced and made from high quality raw materials.

Free Worldwide Shipping of 4-8 weeks

We offer free worldwide shipping of 4-8 weeks on all orders. No codes, no minimum quantity needed - just free.

30 day money back guarantee

If you are not fully satisfied with your order we will offer your money back within 30 days.